FAQ

Stuff about payments, etc.

What's the difference between Smart Converter and Smart Converter Pro 2?
 The free version of Smart Converter and Smart Converter Pro 2 share the same conversion outputs and will convert at the same speed. With Sm...
Mon, 30 May, 2016 at 9:52 AM
Why Smart Converter is So Smart
Movie files contain video and audio information (called streams—but the name's not important). When you drop a media file on it and choose a conv...
Wed, 18 Nov, 2015 at 11:01 AM
I'm seeing a message saying my app is damaged.
If you see a message saying your App is damaged don't panic.  How do you fix it? Just uninstall the app, restart your computer and then just ...
Thu, 8 Dec, 2016 at 8:18 AM
Where's my Activation key?
You should receive an automated email shortly after you have completed your purchase. Please check your spam/junk folder as it may have ended up there. ...
Fri, 23 Oct, 2015 at 12:45 PM
What happend to Voltaic?
 Voltaic has been discontinued. Read more here.
Mon, 2 Nov, 2015 at 10:57 AM
Refunds
 Shedworx sells apps directly from our website and also through the Apple App store. We offer a 30-day money back guarantee for all purchases. ...
Mon, 23 Nov, 2015 at 3:40 PM
HEVC and Smart Converter Pro
High Efficiency Video Codec (HEVC), also known as H.265, is a video compression standard capable of supporting video resolutions up to 8K. The Full Stor...
Mon, 13 Nov, 2017 at 8:47 PM