FAQ

Stuff about payments, etc.

Shedworx apps and macOS Catalina (10.15) support
We have new versions of many of our apps just about completed and due to release on the Mac App Store very soon. macOS Catalina includes a number of new...
Mon, 14 Oct, 2019 at 8:47 AM
HEVC and Smart Converter Pro
High Efficiency Video Codec (HEVC), also known as H.265, is a video compression standard capable of supporting video resolutions up to 8K. The Full Stor...
Mon, 13 Nov, 2017 at 8:47 PM
Where's my Activation key?
You should receive an automated email shortly after you have completed your purchase. Please check your spam/junk folder as it may have ended up there. ...
Fri, 23 Oct, 2015 at 12:45 PM
I'm seeing a message saying my app is damaged.
If you see a message saying your App is damaged don't panic.  How do you fix it? Just uninstall the app, restart your computer and then just ...
Thu, 8 Dec, 2016 at 8:18 AM
What happend to Voltaic?
 Voltaic has been discontinued. Read more here.
Mon, 2 Nov, 2015 at 10:57 AM
Refunds
 Shedworx sells apps directly from our website and also through the Apple App store. We offer a 30-day money back guarantee for all purchases. ...
Mon, 23 Nov, 2015 at 3:40 PM
Copy Protection (DRM)
Neither Smart Converter or Smart Converter Pro convert copy protected files. Older versions of the apps allow you to add the file but will fail to convert y...
Mon, 21 Oct, 2019 at 10:26 AM