FAQ

Stuff about payments, etc.

HEVC and Smart Converter Pro
High Efficiency Video Codec (HEVC), also known as H.265, is a video compression standard capable of supporting video resolutions up to 8K. The Full Stor...
Mon, 13 Nov, 2017 at 8:47 PM
Video files and formats explained
When looking into how video conversions are done its often worth understanding how media files are structured. Containers All media files (video and...
Sun, 17 Jan, 2021 at 6:48 AM
Video quality explained
When someone asks what a video's 'quality' is, there are a number of factors involved.  It's not as simple as 'Full HD' or &#x...
Sun, 17 Jan, 2021 at 6:48 AM
Bit rates explained
We get quite a few questions from customers about bit rates and how the Shedworx conversion engine (used across all Shedworx converter products) manages thi...
Sun, 17 Jan, 2021 at 6:26 AM
Audio stream management
The Shedworx conversion engine treats audio stream conversion in a fairly simple way. Wherever possible, the conversion engine will preserve the format ...
Sat, 16 Jan, 2021 at 12:10 PM
Copy Protection and DRM
The Shedworx conversion engine (used in all Shedworx apps) will not convert copy protected files.  Copy Protection is also  called Digital Rights Manage...
Sat, 16 Jan, 2021 at 12:12 PM
Shedworx apps and macOS Catalina (10.15) support
We have new versions of many of our apps just about completed and due to release on the Mac App Store very soon. macOS Catalina includes a number of new...
Mon, 14 Oct, 2019 at 8:47 AM
Where's my Activation key?
You should receive an automated email shortly after you have completed your purchase. Please check your spam/junk folder as it may have ended up there. ...
Fri, 23 Oct, 2015 at 12:45 PM
I'm seeing a message saying my app is damaged.
If you see a message saying your App is damaged don't panic.  This error is caused by the Mac App Store failing to verify the app as it opens.  Th...
Mon, 8 Feb, 2021 at 8:47 PM
Refunds
 Shedworx sells apps directly from our website and also through the Apple App store. We offer a 30-day money back guarantee for all purchases. ...
Mon, 23 Nov, 2015 at 3:40 PM