FAQ
Provided you added your subtitles correctly there's a couple of things to check if you cannot see subtitles during playback.
Make sure you use...
Thu, 29 Oct, 2015 at 9:46 AM
Smart Converter Pro 3 can be configured to search for subtitles automatically or you can search for them manually. Sometimes you won't get any results ...
Thu, 10 Feb, 2022 at 12:14 PM
This isn't able to be done at the moment. This used to be a feature but we removed it once the new OSX Sandboxing security features were introduced.
...
Fri, 6 Nov, 2015 at 11:01 AM
This problem is most commonly caused by iTunes not being able to play the audio in a movie. You will see the first frame of the movie in iTunes, but it won&...
Wed, 18 Nov, 2015 at 10:39 AM
Smart Converter Pro 2 has multiple audio track support. It will automatically include all tracks in the converted file. You can also select which tracks you...
Fri, 8 May, 2020 at 1:46 PM
Smart Converter Pro 3.0 and above support the following macOS versions: High Sierra (10.13) Mojave (10.14) Catalina (10.15) We have an upgrade plan...
Sat, 16 Jan, 2021 at 11:42 AM
I you need to convert to AVI video stream format, choose the Smart Converter Pro DivX output destination.
Mon, 8 Feb, 2021 at 8:57 PM
Over the years a number of Smart Converter Pro customers have asked about using Smart Converter Pro to reduce the file size of converted videos. With Sm...
Sun, 30 Jul, 2023 at 8:27 AM
Sometimes it may be useful to get the Shedworx version of Smart Converter Pro rather than the Mac App Store version. Reasons for this include: Getti...
Sun, 17 Dec, 2023 at 8:05 AM