FAQ

Does Smart Converter Pro 3 burn in subtitles?
 Not at the moment. It will only add embedded (also called soft) subtitles. These are the type that can be turned on or off in your video player.
Tue, 18 Aug, 2020 at 12:34 PM
Why can't I see my subtitles?
 Provided you added your subtitles correctly there's a couple of things to check if you cannot see subtitles during playback.  Make sure you us...
Thu, 29 Oct, 2015 at 9:46 AM
Why didn't Smart Converter Pro 3 find subtitles for my video?
 Smart Converter Pro 3 can be configured to search for subtitles automatically or you can search for them manually. Sometimes you won't get any results...
Tue, 18 Aug, 2020 at 12:35 PM
How do I make Smart Converter Pro put my converted file in the same folder as the input file?
 This isn't able to be done at the moment. This used to be a feature but we removed it once the new OSX Sandboxing security features were introduced. ...
Fri, 6 Nov, 2015 at 11:01 AM
My video converted fine but it won't play in iTunes
This problem is most commonly caused by iTunes not being able to play the audio in a movie. You will see the first frame of the movie in iTunes, but it won&...
Wed, 18 Nov, 2015 at 10:39 AM
What about multiple audio tracks on movies?
Smart Converter Pro 2 has multiple audio track support. It will automatically include all tracks in the converted file. You can also select which tracks you...
Fri, 8 May, 2020 at 1:46 PM
Which macOS versions are supported by Smart Converter Pro?
Smart Converter Pro 3.0 and above support the following macOS versions: High Sierra (10.13) Mojave (10.14) Catalina (10.15)
Mon, 21 Oct, 2019 at 3:27 PM