FAQ

Why can't I see my subtitles?
 Provided you added your subtitles correctly there's a couple of things to check if you cannot see subtitles during playback.  Make sure you us...
Thu, 29 Oct, 2015 at 9:46 AM
Why didn't Smart Converter Pro 3 find subtitles for my video?
 Smart Converter Pro 3 can be configured to search for subtitles automatically or you can search for them manually. Sometimes you won't get any results...
Tue, 18 Aug, 2020 at 12:35 PM
How do I make Smart Converter Pro put my converted file in the same folder as the input file?
 This isn't able to be done at the moment. This used to be a feature but we removed it once the new OSX Sandboxing security features were introduced. ...
Fri, 6 Nov, 2015 at 11:01 AM
My video converted fine but it won't play in iTunes
This problem is most commonly caused by iTunes not being able to play the audio in a movie. You will see the first frame of the movie in iTunes, but it won&...
Wed, 18 Nov, 2015 at 10:39 AM
What about multiple audio tracks on movies?
Smart Converter Pro 2 has multiple audio track support. It will automatically include all tracks in the converted file. You can also select which tracks you...
Fri, 8 May, 2020 at 1:46 PM
Which macOS versions are supported by Smart Converter Pro?
Smart Converter Pro 3.0 and above support the following macOS versions: High Sierra (10.13) Mojave (10.14) Catalina (10.15) We have an upgrade plan...
Sat, 16 Jan, 2021 at 11:42 AM
How do I convert to AVI?
I you need to convert to AVI video stream format, choose the Smart Converter Pro DivX output destination.
Mon, 8 Feb, 2021 at 8:57 PM