Why can't I see my subtitles?
 Provided you added your subtitles correctly there's a couple of things to check if you cannot see subtitles during playback.  Make sure you use...
Thu, 29 Oct, 2015 at 9:46 AM
Why didn't Smart Converter Pro 3 find subtitles for my video?
 Smart Converter Pro 3 can be configured to search for subtitles automatically or you can search for them manually. Sometimes you won't get any results ...
Thu, 10 Feb, 2022 at 12:14 PM
How do I make Smart Converter Pro put my converted file in the same folder as the input file?
 This isn't able to be done at the moment. This used to be a feature but we removed it once the new OSX Sandboxing security features were introduced. ...
Fri, 6 Nov, 2015 at 11:01 AM
My video converted fine but it won't play in iTunes
This problem is most commonly caused by iTunes not being able to play the audio in a movie. You will see the first frame of the movie in iTunes, but it won&...
Wed, 18 Nov, 2015 at 10:39 AM
What about multiple audio tracks on movies?
Smart Converter Pro 2 has multiple audio track support. It will automatically include all tracks in the converted file. You can also select which tracks you...
Fri, 8 May, 2020 at 1:46 PM
Which macOS versions are supported by Smart Converter Pro?
Smart Converter Pro 3.0 and above support the following macOS versions: High Sierra (10.13) Mojave (10.14) Catalina (10.15) We have an upgrade plan...
Sat, 16 Jan, 2021 at 11:42 AM
How do I convert to AVI?
I you need to convert to AVI video stream format, choose the Smart Converter Pro DivX output destination.
Mon, 8 Feb, 2021 at 8:57 PM
About file size management
Over the years a number of Smart Converter Pro customers have asked about using Smart Converter Pro to reduce the file size of converted videos. With Sm...
Sun, 30 Jul, 2023 at 8:27 AM
Activation key for Shedworx version of Smart Converter Pro
Sometimes it may be useful to get the Shedworx version of Smart Converter Pro rather than the Mac App Store version. Reasons for this include: Getti...
Sun, 17 Dec, 2023 at 8:05 AM