FAQ

Supported File Types
The following video and audio file types are explicitly supported by Smart Converter. This list will be updated as we increase the number of formats tha...
Thu, 7 May, 2020 at 5:05 PM
Why Smart Converter Pro is So Smart
Movie files contain video and audio information (called streams—but the name's not important). When you drop a media file on it and choose a conver...
Fri, 8 May, 2020 at 1:41 PM
What's the difference between Smart Converter and Smart Converter Pro?
The free version of Smart Converter and Smart Converter Pro share the same conversion engine and will convert at the same speed. With Smart Converter...
Mon, 9 Mar, 2020 at 7:21 PM
I see a message saying VOB files have been removed
 The App store version of Smart Converter Pro has VOB conversions disabled. This was to meet the App store rules. The version on the Shedworx websit...
Tue, 29 Mar, 2016 at 9:00 AM
I bought Smart Converter Pro 3 but now it says it's in Demo Mode
 Smart Converter Pro 3 is for sale on the Apple App store and also on the Shedworx website. The two stores are not linked in anyway. If you bought Smart...
Mon, 25 May, 2020 at 11:46 AM
Will Smart Converter Pro convert faster than the Free version?
 No. The conversion engine in the Pro version and the free version is the same. You won't see a speed increase in the Pro version.
Fri, 23 Oct, 2015 at 12:41 PM
My file failed to convert!
 Sometimes files can fail to convert. When this happens you'll see a red exclamation mark. There are many possible reasons for this to happen. Th...
Tue, 20 Oct, 2015 at 10:52 AM
Is there any difference between the App Store and Shedworx versions?
The App Store version of Smart Converter has to fit in with Apple's rules for App Store apps. This means that things like converting copy-protected fil...
Fri, 8 May, 2020 at 1:45 PM
Smart Converter Pro 1 not available on the App store
 Smart Converter Pro 2 replaced version 1 in July 2013. You might still be able to download version 1 from your list of purchased items. Version 1 i...
Sun, 26 Mar, 2017 at 11:32 AM
What about Subtitle Support?
Smart Converter Pro 2 has support for subtitles. You can add your own .srt file to your conversions. It will preserve any embedded subtitles as well. You ca...
Fri, 8 May, 2020 at 1:44 PM