FAQ

I see a message saying VOB files have been removed
 The App store version of Smart Converter Pro has VOB conversions disabled. This was to meet the App store rules. The version on the Shedworx websit...
Tue, 29 Mar, 2016 at 9:00 AM
Smart Converter Pro 1 not available on the App store
 Smart Converter Pro 2 replaced version 1 in July 2013. You might still be able to download version 1 from your list of purchased items. Version 1 i...
Sun, 26 Mar, 2017 at 11:32 AM
I bought Smart Converter Pro 2 but now it says it's in Demo Mode
 Smart Converter Pro 2 is for sale on the Apple App store and also on the Shedworx website. The two stores are not linked in anyway. If you bought ...
Thu, 29 Oct, 2015 at 9:35 AM
My file failed to convert!
 Sometimes files can fail to convert. When this happens you'll see a red exclamation mark. There are many possible reasons for this to happen. Th...
Tue, 20 Oct, 2015 at 10:52 AM
Will Smart Converter Pro convert faster than the Free version?
 No. The conversion engine in the Pro version and the free version is the same. You won't see a speed increase in the Pro version.
Fri, 23 Oct, 2015 at 12:41 PM
Does Smart Converter Pro 2 burn in subtitles?
 Not at the moment. It will only add embedded (also called soft) subtitles. These are the type that can be turned on or off in your video player.
Thu, 29 Oct, 2015 at 9:42 AM
Why can't I see my subtitles?
 Provided you added your subtitles correctly there's a couple of things to check if you cannot see subtitles during playback.  Make sure you us...
Thu, 29 Oct, 2015 at 9:46 AM
Why didn't Smart Converter Pro 2 find subtitles for my video?
 Smart Converter Pro 2 can be configured to search for subtitles automatically or you can search for them manually. Sometimes you won't get any results...
Thu, 29 Oct, 2015 at 9:56 AM
How do I make Smart Converter Pro put my converted file in the same folder as the input file?
 This isn't able to be done at the moment. This used to be a feature but we removed it once the new OSX Sandboxing security features were introduced. ...
Fri, 6 Nov, 2015 at 11:01 AM
My video converted fine but it won't play in iTunes
This problem is most commonly caused by iTunes not being able to play the audio in a movie. You will see the first frame of the movie in iTunes, but it won&...
Wed, 18 Nov, 2015 at 10:39 AM